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Meet Josh Clement-Sutcliffe - An innovator for client success
At Crunch, our commitment to innovation and client satisfaction is what drives us forward. And the people behind that innovation are at the heart of it all.
Today we’re shining a spotlight on Josh, our Senior Product Manager who has been with us for just three months but is already making an impact. We’ll be taking a closer look at his day-to-day experiences and how exactly he goes above and beyond for our clients.
Inside the role of Senior Product Manager
1. Josh, you’re fairly new to Crunch. How have you found your role so far?
I’ve been loving it so far! My job is all about working with our clients to understand the problems they face with accounting for their businesses. Then I collaborate with designers and developers to craft the simplest solutions that add value and make our clients’ working lives easier.
2. What does a typical day in your role look like?
My role is very varied, which is one of the reasons why I enjoy it so much—it’s rare that two days are ever the same. That said, I spend most of my time doing variations of three things.
I work very closely with our clients, so I spend a lot of time organising interviews with them, conducting those interviews, and then analysing the outcomes. This would all be pointless if we weren’t able to then release features that our clients want, so I also work closely with our developers to ensure that what we build is right for their needs.
Lastly, I want to make sure that Crunch remains the best accounting software for small business owners, so I spend a lot of time looking into how the accounting market is changing and checking out our competitors to make sure we stay ahead of the curve. Some days I do only one of these three, and on others, I do all of them. Such is the life of a product manager!
3. How do you go above and beyond to support our clients?
When in interviews with clients, I love to discover when they have a problem that Crunch can solve but they didn’t know about. It’s always a great feeling being able to help them there and then, or to reach out to another team member to get in touch with them.
This has happened recently with the Self Assessment Tax Return, which felt great to make a client happier over a call!
Let’s learn a little bit more about the man behind the role
4. Let’s switch gears a bit - tell us an interesting fact about yourself!
I’m a big history nerd—my favourite client so far was one who ran history education workshops. We ended up spending a long time chatting about history during the interview. It was a lot of fun!
5. Do you have any hidden talents that might surprise us?
I DJ as a hobby, so I love to throw a party with some old-school funk and disco grooves. It’s a great way to unwind and have some fun.
Looking ahead - more stories from the Crunch team!
We hope you’ve enjoyed this peek behind the scenes with Josh. At Crunch, we believe that our team members are the heart and soul of what makes us great. And we’re excited to keep sharing stories of the incredible people driving success behind the scenes.
If you’re curious about how Crunch could support your business, we’d love to offer you a free consultation. Reach out to us today and see how we can make your accounting simpler and more effective.
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