Frequently asked questions

Explore our FAQ page for quick answers to your questions

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Are Sole Trader accounts viewable through Companies House?

Sole traders don’t need to register with Companies House, so no information about your business will appear in their records or on their website.

Are there any disadvantages of expense management software?

None whatsoever! Online expense software allows you to manage your expenses on the go, anytime, anywhere, safe in the knowledge that your data is secure. You can even automate certain processes to cut down on your admin, connect your bank account straight to your software for better bank reconciliation, and stay compliant with the government’s Making Tax Digital scheme.

Are there any disadvantages of online accounting software?

None whatsoever! Online accounting software allows you to manage your finances on the go, anytime, anywhere, safe in the knowledge that your data is secure. You can automate certain processes to cut down on your admin, connect your bank account straight to your software for swifter reconciliation, and stay compliant with the government’s Making Tax Digital scheme.

Are there rules around choosing a Limited Company name in the UK?

Yes there are - most importantly it needs to be unique, there cannot be another company with the same name (or too similar name) registered at Companies House. Use our name checker at the top of the page to see if your chosen name is available. We’ve got a helpful article to make naming your company just a little easier. We cover ways to come up with a great name, sensitive words or phrases you can’t use, the difference between limited or Ltd, and loads more. Read our article on finding a great company name.

Can Crunch help with VAT registration?

Yes! If your business exceeds the VAT threshold, you are legally required to register for VAT. In some cases it can be beneficial to register for VAT before your turnover reaches the threshold.We can advise you as to when you should register and will handle the registration on your behalf for no extra charge.

Can I claim an accountancy expenses invoice as a Sole Trader?

You can claim expenses for your businesses accountancy fees, providing the accountant's time is being spent working on your sole trader accounts and not on personal items, such as the production of your annual Self Assessment.

Can I connect multiple bank accounts to Crunch?

Yes! If you have multiple business accounts or a mix of business and personal accounts (for Sole Traders), you can link them all to Crunch and manage everything in one place.

Can I customise my invoices?

With Crunch, you can easily customise your invoices to match your brand. Add your logo, set your payment terms, and include a personal message—whether you're sending them by email or printing them to mail. Make every invoice feel uniquely yours.

Can I email invoices directly from the software?

Absolutely. Crunch makes it simple to send invoices directly via email, straight from the platform. No more exporting, no more hassle: just send and go.

Can I get bookkeeping if I’m not a Crunch accounting client?

Sorry, our bookkeeping service is only available to Crunch clients. If you're looking for help and support with bookkeeping, we have a helpful article with handy tips on how to streamline things and keep on top of your bookkeeping. Of course, we’d also be happy to show you how our great online accountancy service can make looking after your business finances a breeze.

Can I get help if I’m stuck with bank reconciliation?

Yes! Keeping your records accurate is crucial for tax filing and financial management. If you need support, your dedicated Account Manager will guide you through the process—something you won’t get from just an accounting software provider.

Can I import past transactions?

Yes! Depending on your bank, you can backdate transactions when you first connect, so nothing gets left behind.

Can I invoice in different currencies?

Absolutely! Our invoicing software supports multiple currencies, so you can work with clients across the globe without a hitch. You’ll be able to invoice in their preferred currency and make cross-border payments simple.

Can I set up recurring invoices?

Yes, you can automate your recurring invoices so you never have to worry about chasing payments. Set it once, and Crunch takes care of the rest. Our invoicing software will help you save time and keep your cash flow steady.

Can I sign up online?

You can register your interest online, but our advisors will need to contact you to start the process and perform the necessary security checks, which can't be done online. Once you've spoken with an advisor, you'll be introduced to your client managers who will be on hand to answer any questions.

Can I still upload CSVs if I want to?

Yes! Unlike some competitors, Crunch gives you the flexibility to upload bank statements via CSV if that works better for you.

Can I use Crunch software on my tablet or mobile phone?

You can use our accounting software on a range of tablets, including iPad and Android devices. We also offer iPhone and Android apps to help you record expenses on the move and track your business mileage.

Can I use expense management software to file my tax returns?

Yes! Crunch’s expense management software integrates with tax filing systems, helping you prepare accurate, compliant tax returns by automating the categorisation and VAT handling of your expenses.

Can I work in multiple currencies?

Yes. Our invoicing software supports multiple currencies (USD, CAD, AUD, Euro and GBP), allowing you to invoice clients in their preferred currency.

Can Sole Traders use ecommerce service?

Absolutely, however, there may be benefits to you becoming a Limited Company. Something our advisors can discuss with you. If you're a sole trader and just starting out on your ecommerce journey, we also provide our Sole Trader Pro plan.

Can bank reconciliation be automated?

Yes! Crunch’s bank reconciliation software automates the majority of the process. With automatic transaction imports thanks to Open Banking and one-click reconciliation, Crunch helps you save time and eliminate errors… all while keeping your books up-to-date effortlessly.

Can you set up a Limited Company for me?

Absolutely - if you become a Crunch limited company accountancy client, we can set up your limited company as part of our onboarding process. For a small additional fee, we’ll register your company for you and deal with all the setup and registration with HMRC and Companies House on your behalf. This includes registering you for all the relevant taxes such as Corporation Tax and VAT if you think your turnover will be above the VAT registration threshold. The fee will be agreed as part of your initial setup costs. Speak to one of our friendly advisors or book a callback using the details at the top of the page for more information.

Do Ecommerce Limited Companies pay dividends?

If your ecommerce limited company has made a profit, it can pay a dividend to shareholders. It’s important to remember that dividends aren’t a business expense when calculating your Corporation Tax, and that it’s illegal to pay a dividend if your company doesn’t have sufficient profit after tax available to cover the dividend amount.

Do Ecommerce Limited Company accounts have to include every bank transaction?

You’ll need to include every business bank transaction that relates to your limited company to ensure your accounts remain in balance and you can reconcile them at year-end.‍With secure Open Banking connections, you can link your business bank account in multiple currencies directly to your Crunch ecommerce account and import all of your transactions. From there, reconciling your bank accounts becomes a simple job!

Do I need a business account as a Sole Trader?

As a sole trader, all of your business profit is taxable to you personally, and legally there is no difference between you and your business. But unless you want to pay more tax than necessary, you’ll usually want to claim sole trader business expenses when it comes to submitting your annual Self Assessment tax return. You need to be able to prove your business expenses are allowable. Having your business and personal expenses in the same bank account can cause all sorts of headaches and means getting your accounts ready takes longer than necessary.With secure Open Banking connections, you can link your business bank account directly to your Crunch account and import all of your transactions in one simple click. From there, reconciling your bank accounts becomes a simple job!

Do I need an accountant for a Limited Company?

There’s no legal obligation for a limited company to have an accountant, but given the legal responsibilities you’ll have as a limited company director, as well as the various taxes your company will need to pay, an accountant is a vital ally.A good accountant can help you stay on top of your business finances, submit your tax returns, and free up your time so you can do what you do best - run your business!

Do I need an accountant for my Self Assessment?

You might find that their experience and expertise come in handy, but there’s no legal obligation to hire an accountant to file your Self Assessment.

Do I need an accountant for my ecommerce business?

There’s no legal obligation for a ecommerce business to have an accountant, but given the legal responsibilities you’ll have as a business director, as well as the various taxes your company will need to pay, an accountant is a vital ally. A good accountant can help you stay on top of your ecommerce business finances, submit your tax returns, and free up your time so you can do what you do best - run your ecommerce business!

Do I need business insurance?

Having adequate insurance in place helps protect you and your business, as well as your clients and the general public. Your clients may also demand you have business insurance.

Do I need to use my personal home address when I register a Limited Company?

You do need to give your personal address to Companies House when you set up a new private limited company. But you don't have to use your home address on anything that is made public. See our question above for details of our Registered Office and Service Address options.

Do Limited Companies pay dividends?

If your limited company has made a profit, it can pay a dividend to shareholders. It’s important to remember that dividends aren’t a business expense when calculating your Corporation Tax, and that it’s illegal to pay a dividend if your company doesn’t have sufficient profit after tax available to cover the dividend amount.

Do Limited Company accounts have to be audited?

There are complex rules surrounding the type of company which must have an audit. You can find out more if you check HMRC’s website.In general terms, if your company’s turnover is below £10.2 million, and its assets are below £5.1 million, you do not need to have an audit. However, some companies with turnover and assets below these amounts elect to have an audit to comply with financial covenants.

Do Limited Company accounts have to include every bank transaction?

You’ll need to include every business bank transaction that relates to your limited company to ensure your accounts remain in balance and you can reconcile them at year-end.With secure Open Banking connections, you can link your business bank account directly to your Crunch account and import all of your transactions in one simple click. From there, reconciling your bank accounts becomes a simple job!

Do Sole Trader accounts have to be audited?

It’s unlikely your sole trade business will require an audit unless you begin reporting turnover of millions of pounds. In such cases, you’d need an accountant to guide you through any audit requirements.

Do Sole Traders need an accountant?

As a sole trader, there’s no law that requires you to have an accountant, but an accountant can help you stay on top of your business finances, manage your legal obligations as a small business owner, and help with your statutory filings and tax returns.An accountant is especially helpful where your sole trade business is starting out and needs assistance with areas such as VAT, CIS, and employing others.

Do you need to invoice?

Yes, you need to invoice your customers and clients. This is so you can outline the costs for your products or services and request payment. Without an invoice, your client’s finance department won’t know who to pay, how much to pay or where to send the money.

Does Crunch have a minimum term or contract?

We have either monthly subscriptions with a rolling 30-day contract, or annual subscriptions with a 12-month contract. If you have paid up to the end of a certain financial period, we will still complete and file any HMRC or Companies House submissions for that period, even if the deadline occurs after you leave Crunch.

Does your invoice software allow me to add discounts?

Yes, you have the flexibility to apply discounts directly to your invoices. So whether you’re offering promotions or have custom pricing for your clients, you can do it all with our invoicing software.

Does your invoicing tool also create quotes and estimates?

Of course! With Crunch, you can quickly generate professional quotes and estimates, helping you reduce negotiation time and accelerate decision-making.

How am I taxed on my Sole Trader accounts?

As a sole trader, you pay yourself based on personal drawings from the business, and you pay Income Tax and National Insurance Contributions based on the profits your business makes.That’s why it’s important to keep a record of any drawings you take from the business to pay yourself. This helps you to keep on top of your accounts and helps when calculating your profits, which you eventually pay tax on. You’ll also need to put some money aside to pay your personal tax bill when you submit your annual Self Assessment.

How can I set up a Limited Company through Crunch?

Choose your company name and check its availability using our search tool. Once your name is set, proceed to our Crunch Formations site to start the easy online application process. The company formation service is priced at £50.

As a Crunch client, everything can be handled on your behalf if you sign up for one of our limited company accountancy packages, which include comprehensive online accountancy software and expert support.

How can I switch to Crunch from my current provider?

Switching to Crunch is simple and easy:

  1. Book a free consultation or call with our friendly agents who will explain different package options and guide you through the process
  2. Let your previous accountant/service provider know your leaving
  3. Get familiar with your new client manager who'll help you transfer over any data from your old accountant, and start using Crunch's service to enjoy all its awesome benefits!
How can I view my Limited Company accounts?

As a Crunch client, you’ll be able to get a complete overview of what tax you owe with our real-time dashboard, giving you a clear and instant picture of your business finances. You’ll also be able to access all of your limited company records, such as your expense receipts, sales invoices - whether paid or unpaid - and records of your previous tax filings.

How do I file taxes as a Sole Trader?

Sole trader taxes need to be filed with HMRC before their relevant due dates. You’ll need to start by registering as a sole trader with HMRC, and registering for tax returns such as Self Assessment. As a Crunch client, our team of Chartered Certified accountants can file your tax returns on your behalf. If you don’t have an accountant, though, you’ll need to file your returns yourself.

How do I keep bookkeeping records for my small business?

In the past, many small business owners stored physical receipts in shoeboxes, but these days, we have far more effective solutions in the form of online accounting software.

With Crunch, you can upload your expenses directly to your Crunch account simply by taking a picture of your receipt. You can also connect your business bank account to your Crunch software through a secure Open Banking feed, which allows you to directly import your transactions and simplify the bank reconciliation process.

How do I manage expenses with expense management software?

With Crunch, you can do it easily. Categorise expenses, upload receipts, track costs, and generate reports—all in real time. Regularly updating your records helps keep everything accurate and organised. And will end up saving you £££’s on your tax bill by enabling you to claim all your allowable expenses.

How do I pay any Self Assessment tax I owe?

Once your Self Assessment has been submitted, HMRC will tell you how much tax you owe. This can usually be paid by debit card.

How do I set up a Sole Trader bank account?

Many major banks don’t give you the option to open an account for your small business online, but usually, you’ll be able to start your application on the bank’s website, prior to meeting a representative in person or over the phone.Some banks will allow you to walk into the branch and make a same-day appointment, but of course, this cannot always be guaranteed.Crunch is also partnered with a number of trusted banks, including Tide, Metro, Barclays, and Revolut. You can even enjoy special offers and discounts when you open a business account through one of these providers as a Crunch client!

How do I use online accounting software?

When it comes to online accounting software, the golden rule is that you get out what you put in. Online software can help you stay organised and file your tax returns earlier and more accurately than ever, but if you don’t update it frequently, you’re setting yourself up for a fall.Once you’ve signed up to a Crunch account, the best working practice is to carve out time every day or week, depending on your schedule, to update your account with all of your latest expenses and records. The better your record-keeping, the greater the benefits of online accounting software!

How do I use online expense software?

To get the most out of online expense software, make sure you update it regularly to keep your records accurate. Crunch also offers a bookkeeping service if you prefer to leave the number-crunching to the experts.

How do you create an invoice for hours worked?

Crunch offers a range of free invoice templates for hours worked in the UK. If you go for our templates for Microsoft Excel or Google Sheets, you can add custom formulas to your template. So if you or your employees work on a fixed hourly rate, you can work out your pay in seconds and make sure that you’re charging the right amount for your work.

How do you invoice in the UK?

Invoicing is simple. Download one of our invoice templates and customise the details to suit you. You’ll need to include information about your business and your client, plus the products or services you’re charging them for. Then you just need to export a PDF and send it off.

How do you make an invoice?

You can create an invoice by downloading one of our blank invoice templates. Available for Microsoft Word, Microsoft Excel, Google Docs, and Google Sheets, you’re free to choose the template that suits you and your business. But, if you prefer a pen-and-paper approach, you can go for our printable PDF VAT registered limited company invoice template instead.

How does Open Banking benefit small businesses?

Open Banking benefits businesses by automating transaction imports, reducing admin time, and improving financial accuracy. With Crunch, small businesses get seamless Open Banking integrated free, helping them keep their accounts up to date with minimal effort.

How does Open Banking enhance online accounting software?

Open Banking takes online accounting software to the next level by automating transaction imports, reducing manual data entry, and improving accuracy. With Crunch, your business bank transactions sync directly to your account daily, keeping your records up to date with minimal effort. This means you can focus on running your business while our software handles the heavy lifting—securely and seamlessly.

How does an expense management system work?

It’s simple! Connect your business bank account, categorise expenses, and capture receipts on the go. With features like VAT handling, real-time tracking, and automated reporting, your finances will always be organised and HMRC compliant.

How does online accounting software work?

It’s simpler than you might think! Once you’ve signed up to one of Crunch’s software packages, you’ll be able to log into your account. From there, you can set up your company’s basic information, recurring invoices and expenses, connect your business bank account through a secure Open Banking feed, and much, much more. If you ever need any assistance with your accounting software, you can visit our handy Help Centre for all the guides and support you need, or if you’re on a paid package (such as Pro or Premium), you can call or email your team of Chartered Certified Accountants for help.

How does your invoice software help me get paid faster?

CrunchPay is a built-in payment system that makes getting paid a breeze. Clients can pay instantly through Apple Pay, Google Pay, or Instant Bank Transfer, so you don’t have to wait around for payments. Just add the "Pay Now" button to your invoices and get paid faster, without the hassle.

How easy is it to switch from my current accountant to Crunch?

It's easier than you might think, but as every business is unique, our advisors will walk you through the process to ensure it is as seamless as possible.

How easy is it to switch to Crunch?

Switching to Crunch from another accountant is quick and simple. If you've just completed a previous financial period, it may be as simple as inputting your opening balances, which can be done in seconds.Your dedicated client manager will help you with the switching process, including contacting your previous accountant and arranging for the transfer of records, and notifying HMRC and Companies House of the change.A setup fee may apply depending on the time of year you switch. Please contact us for individual details.

How is bank reconciliation done?

Bank reconciliation is the process of comparing your bank statement with your accounting records. This is often made easier by using bank reconciliation software, like Crunch. For example, Crunch automates bank reconciliation by securely importing transactions daily* via Open Banking and AI to suggest the right category. If you’re new to bank reconciliation (or not) we’d recommend checking out our Knowledge section as it’s packed full of expert tips to make bookkeeping a breeze. Including bookkeeping basics for ecommerce sellers to an ultimate guide to self-employed bookkeeping. We’ve got you covered!

How long do Ecommerce Limited Company accounts need to be kept in the UK?

‍You must keep records for six years from the end of the last company financial year they relate to, or longer, if:

  • they show a transaction that covers more than one of the company’s accounting periods
  • the company has bought something that it expects to last more than six years, like equipment or machinery
  • you submitted your Company Tax Return late
  • HMRC has started a compliance check into your Company Tax Return.

Check out our Knowledge article, “How long should company records be retained for?”, for more information!

How long do Limited Company accounts need to be kept in the UK?

‍You must keep records for six years from the end of the last company financial year they relate to, or longer, if:

  • they show a transaction that covers more than one of the company’s accounting periods
  • the company has bought something that it expects to last more than six years, like equipment or machinery
  • you submitted your Company Tax Return late
  • HMRC has started a compliance check into your Company Tax Return.


Check out our Knowledge article, “How long should company records be retained for?”, for more information!

How long does it take to get my tax refund after my Self Assessment?

If you’re entitled to a refund, you should allow four weeks for the refund to be sent to your bank account. If you owe any tax within 35 days of your Self Assessment submission, your refund will be deducted from your total owed.

How long does it take?

When it comes to your Self Assessment with Crunch, your part can be over in as little as 15 minutes (subject to the size of your tax return). Once your documents have been uploaded onto our online software, you can sit back and wait for our helpful accountants to get in touch.*On rare occasions, Crunch may not be able to complete your Self Assessment ourselves. In which case, we’ll offer to refer you to one of our partners, which may incur additional costs. Under no circumstances would Crunch pass on your data without your explicit permission.

How long does my bank stay connected?

For security reasons, bank connections last for 90 days before needing a quick refresh. It's quick and easy to reconnect, and you're all set!

How many businesses use online accounting software in the UK?

It’s hard to know for sure how many businesses in the UK are using online accounting software, but here’s what we do know: here at Crunch, we have an active client base of over 10,000 small business owners on our paid Crunch packages, and thousands more on our forever-free Crunch Free package.As we’ve mentioned, though, every business will need to use online accounting software as more tax returns become subject to MTD regulations.

How many types of accounting software are there?

If you’re a small business owner, or the director of your own limited company, we would recommend either our Limited Company Pro, Limited Company Premium, or Small Business packages. Which of these packages is right for your business will depend on factors such as your annual turnover, how many employees you have etc. In this instance, we’d recommend giving our friendly advisors a call, who will be happy to help you decide which package is right for you.

How much advice is included in my monthly fee?

You get unlimited advice from your client managers and our accountants at any time during office hours, over both email and phone. You don't need to book an appointment or find time in your busy day to visit us, we're available as and when you need. Our office hours are Monday to Friday, 9am to 5.30pm.

How much bookkeeping time should I buy?

That depends on your needs - we'll look at the number of transactions in your Crunch account to help you decide the amount of bookkeeping support you need. This will be based on how many business bank accounts, or credit cards you have and how many monthly transactions are involved.

How much do bookkeepers charge monthly?

Many bookkeepers charge an hourly fee, which can quickly tally into a hefty bookkeeping bill by the end of the month. At Crunch, our pricing is clear, straightforward, and incredibly cost effective.

If you choose to buy a one-off bookkeeping service from Crunch, our prices begin from just £32.50+VAT a month. Alternatively, our complete accountancy packages start from just £24.50+VAT a month, where our expert Chartered Certified Accountants are available whenever you need them for bespoke support.

How much does an accountant cost for a small Limited Company?

At Crunch, our complete Limited Company Pro package costs just £86.50+VAT per month. You get access to a whole team of expert accountants and client managers who can help you manage your business finances, tax responsibilities, and so much more!If you’re happy managing your own accounts, or you have your own accountant already, you can sign up to a Crunch Free account to help you organise your expenses, sales invoices, and other important records.

How much does an accountant cost for an ecommerce business?

At Crunch, our Ecommerce business packages start from as little as £159.50 + VAT per month depending on your annual turnover. Our accounting experts will be able to advise the best package for you and your business. You get access to a dedicated accountant, bookkeepers and client managers who can help you manage your ecommerce business finances, tax responsibilities, and so much more!

How much does online accounting software cost?

At Crunch, it can start from the low-low price of absolutely nothing! Crunch Free is exactly what it sounds like - completely free! If you need more bespoke support and access to our team of expert client managers, our paid packages start from just £24.50+VAT a month for sole traders, and £79.50+VAT a month for limited companies.

How much is an accountant for a Sole Trader?

At Crunch, our paid accountancy package for sole traders is available for just £26.50+VAT a month! As a Crunch client, you’ll get access to a team of Chartered Certified accountants and expert client managers, available whenever you need them to help your business thrive.

How quickly can I be up and running?

To activate your Crunch account you need an active limited company, a business bank account, and your historical accounting data from your previous accountant, if applicable.If you have these, your account can be set up in a few minutes. If not, we'll help you get set up. Your client managers can form your limited company, send you information on opening a business bank account, and assist you with transferring your accounting data over from your old accountant.

How quickly will my bookkeeping be done?

Once you’ve sent us all the documents we need - such as receipts and your company’s banking information (on a CSV file or direct bank feed) - we will ensure your bookkeeping is completed within 20 working days of receiving all the information we need. If you don’t have a CSV file or bank feed, you can send us copies of your company's bank or credit card statements, but the service will cost more due to the additional time involved in processing these.

How safe is online accounting software?

As safe as houses! Information you store on your computer in files and spreadsheets can be attacked by viruses or lost due to technical failures, or even simple mismanagement and disorganisation - and lets not even go into all the things that could go wrong if you still keep your receipts in a ratty old shoebox. We use encrypted connections to reliably and securely store your data within our cloud accounting software, which not only gives you the peace of mind that your data is safe at all times, but also allows you to create reliable backups.

How safe is online expense management software?

Very safe. Our software uses encryption and cloud storage to protect your data, keeping everything secure and accessible—unlike physical receipts that can get lost or damaged.

How should I be doing my Limited Company accounts?

Your limited company will have an accounting period. When the accounting period ends, you’ll need to prepare accounts and submit them to Companies House and HMRC. Accounts are usually produced using accounting software. To make this process as smooth and accurate as possible, all of your limited company records, such as your expenses, sales invoices etc. should be stored in secure online accounting software. Not only will this help you stay compliant with HMRC’s Making Tax Digital (MTD) rules for VAT and other taxes, it’ll also help you stay more organised and simplify your tax returns.Of course, we would also highly recommend getting an accountant using accessible accounting software to do the heavy lifting for you!

How should I be doing my ecommerce business accounts?

Your business will have an accounting period. When the accounting period ends, you’ll need to prepare accounts and submit them to Companies House and HMRC. Accounts are usually produced using accounting software. To make this process as smooth and accurate as possible, all of your ecommerce business records, such as your expenses, sales invoices etc. should be stored in secure online accounting software. Not only will this help you stay compliant with HMRC’s Making Tax Digital (MTD) rules for VAT and other taxes, it’ll also help you stay more organised and simplify your tax returns.With our ecommerce business plans, you also get an experienced ACCA chartered certified accountant to do the heavy lifting for you!

I hate bookkeeping! Is Crunch's software difficult to use?

We pride ourselves on the ease of use of our software, which makes your bookkeeping quick and efficient. If you ever need help, your client managers will be more than happy to assist.We also have a wealth of templates and business guides available, which will help you with everything from invoicing, to chasing funds to finding out about expenses.

I think I have a complex Self Assessment. Can Crunch handle it?

Crunch’s Self Assessment service is a one-off price - with no hidden charges! No matter how complicated you think yours may be, Crunch’s accountants can help, providing a hassle-free and easy experience for our clients.*On rare occasions, Crunch may not be able to complete your Self Assessment ourselves, in which case we’ll offer to refer you to one of our partners, which may incur additional costs. Under no circumstances would Crunch pass on your data without your explicit permission.

I use Crunch. How do I start my Self Assessment?

If you have an existing Crunch account, just log in, select ‘Self Assessment’ on the left-hand side and click ‘Start’. Our accountants will complete it, request your approval and submit it to HMRC on your behalf.

Is Crunch’s Self Assessment service easy to join?

Yes! For all new clients, just sign up for a Crunch Free account, log in, and get started! For further help on this, our friendly handy experts are available on 01273 257165. For existing Crunch clients, you can log in to your account and get started right away. For more information, if you pay for your Crunch subscription, you can get in touch with our client managers at support@crunch.co.uk or 01273 257091

Is Open Banking safe?

Absolutely. We use bank-level encryption, and Crunch is fully FCA-regulated as an Account Information Service Provider (AISP). So your data stays protected, always.

Is a Self Assessment included in the Sole Trader package?

Yes, you will receive a Self Assessment for the trading year 2024-2025.

Is bookkeeping hard?

In our Crunch system, it shouldn’t usually take more than a few hours a month to keep your account up to date. It all depends on the number of transactions involved. Your client managers can give you tips on how to make your bookkeeping easier with tools like automated bank feeds, our Snap expenses app, and Tripcatcher mileage app. If you have more complicated accounts, or you simply need to free up more time, then our bookkeeping service could be ideal.

Is it really a one-off fee?

With Crunch’s Self Assessment service, we’re completely upfront with all of our fees. Our price increases throughout the year the shorter the window for completion is before the deadline. If you’d like our extra speedy express service, for last-minute Self Assessment filing, we offer this at an additional fee of £105.50+VAT. Our friendly accountants will give you a stress-free experience, so you feel prepared for the next tax year.*Our prices increase the closer to the submission deadline due to the urgency and turn around time for our team. On rare occasions, Crunch may not be able to complete your Self Assessment ourselves. In which case, we’ll offer to refer you to one of our partners, which may incur additional costs. Under no circumstances would Crunch pass on your data without your explicit permission.

Is my Self Assessment included in my Crunch subscription?

If you have a Crunch Free, Sole Trader Pro, or Small Business plan, there’ll be a small one-off charge. However, if you have a Limited Company Premium plan, your Self Assessment is included in your monthly subscription.

Is there an express bookkeeping and Annual Accounts service?

Yes, if you’re facing a looming deadline, or even worse a fine, then you may be interested in our Crunch Express Bookkeeping and Accounts Preparation Service. We’ll complete the bookkeeping necessary to reconcile your company’s accounts up to the end of its accounting period.

Our expert accountants will then prepare your Accounts for you to review and when approved we’ll submit them to HMRC and Companies House in the shortest possible time. The cost and timescales will be confirmed to you in a personal quote. The minimum turnaround period for the Express Bookkeeping and Accounts Preparation Service is 20 working days.

Should I be a Limited Company or operate as a Sole Trader?

There are differences to each structure, particularly when it comes to tax and administration issues. Speak to one of our friendly advisors or book a callback using the details at the top of the page for more information. Our jargon-free article will help you understand each option and decide which is right for you: sole trader, limited company, or umbrella company.

Should I pay myself in dividends or salary?

Usually, the most tax-efficient way to pay yourself as a limited company director is by taking a combination of a salary and dividends from your limited company. Most directors prefer to keep their salary low, and below the National Insurance threshold, and pay themselves more in dividends. The salary will be paid to you as a director, in the same way as a regular employee. Our article, "How much should I take as a salary from my limited company?", can talk you through this process in much greater detail.

Taking on an employee

Learn the basic legal requirements and best practice when taking on an employee for your business, and get tips on how to find the best candidates in our handy Knowledge article and checklist.

What accounts does a Sole Trader need to file?

Tax returns sole traders are required to file include VAT (if your business is VAT registered), and your annual Self Assessment, which covers your personal Income Tax and National Insurance liabilities. You can read more about your tax obligations in our “What is a sole trader?” article.

What are company shares, share value and share capital?

Setting up a limited company, but confronted by scary-looking questions regarding shares and share value? Don’t worry, it’s not as confusing as it seems. We’ve got an article that explains all about company shares, share value and share capital when you’re registering a limited company. If you're interested in getting expert advice and support for questions like this, as well as how Crunch can help you stay on top of your business finances with our limited company accountancy packages, speak to one of our friendly advisors or book a callback using the details at the top of the page for more information.

What are my responsibilities as a director of a Limited Company?

As a limited company director, you’ll have certain responsibilities. You’re required to file various forms and returns to both Companies House and HMRC. Knowing what to file (and when) can get a bit confusing. At Crunch, we love to be helpful, so we’ve pulled all your company director responsibilities into a simple, easy-to-read article. If you're interested in how Crunch can help you stay on top of your business finances with our limited company accountancy packages, speak to one of our friendly advisors or book a callback using the details at the top of the page for more information.

What are my responsibilities?

In order for us to generate your VAT returns, Corporation Tax and year end documents, you need to keep your Crunch records updated. We recommend that you reconcile your bank account on Crunch once a month. You can verify your entries using our bank reconciliation system before every tax filing.Depending on your company activity, updating your Crunch account can take as little as a few minutes per week.

What are the benefits of using expense management software?

With good expense software, you can save time, reduce errors, and stay compliant with tax regulations. Our expense management system automates tasks like receipt capture, categorisation, and VAT handling to make sure you’re always on top of your finances. Plus it’s accessible anytime, anywhere.

What banks are supported by Open Banking?

Crunch connects with all major UK banks, including Barclays, Halifax, HSBC, Lloyds, NatWest, Santander, Zempler, Nationwide, Starling, Wise, Monzo, Revolut, Ulster Bank Northern Ireland, Tide, Mettle, RBS, and Virgin Money. And we're always adding more! You can see our updated list here.

Take control of your accounts, today

Crunch’s effective software package includes being able to talk to an expert client manager and a Chartered Certified Accountant. You can count on Crunch to make you productive and profitable.