Data Insight Analyst

About Crunch:

Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton with a brilliant team of 130, and over 40,000 users of our software. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

Now we no longer have a large office base as we embrace remote-first ways of working, the role offers you the opportunity to work remotely all the time. Or there is a mixture of office and remote working if you would prefer this, as we have some temporary office space in the Brighton & Hove area.

We have an exciting new permanent Data Insight Analyst to expand this area and support our Senior Data Insight Analyst in our Transformation & Product team!

About the role:

This specialist role impacts on all business functions, helping Crunch to develop a clear vision, mission and strategy with data analytics in mind, and facilitates meaningful and accurate data driven decision making at Crunch in order to maximise business performance and enable growth.

Role responsibilities:

• Be the ‘go to’ person for routine and ad-hoc company wide and department specific data insight analysis activities.
• Support business leaders on suitable tools to collect and measure quantitative data and provide qualitative insights to agreed timescales.
• Work in partnership with key stakeholders across all cross functional teams to influence roadmaps and shape business strategy, projects and initiatives, in particular delivery of Objectives and Key Results (OKRs).
• Understand the essential key business metrics required by Crunch across all business functions, prioritise focus areas and utilise a wide range of data sources in standalone or integrated third party and internal systems.
• Design, establish and maintain business planning and reporting tools such as performance dashboards and business intelligence tools and ensure information is accessible, concise and accurate.
• Present data, insights and narratives in a logical and engaging way that can be consistently interpreted across all business functions, identifying trends and patterns, showing current situations and enabling actionable recommendations for improvement to be made.
• Explore and support with our client profiling and segmentation activity and maximise the data available within our systems.
• Work closely with the rest of the Transformation and Product team to drive efficiency, establish best practices and be an active contributor to the ‘discovery’ and ‘benefits realisation’ phases of business projects and initiatives.
• Keep up to date with external trends for data insight and analysis to ensure awareness of developments and advances in technology.
• Demonstrate commitment to continuous improvement and be flexible as the role evolves and grows.
• Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).

About your skills and experience:

Essential:

• Demonstrable experience of performing a data analytics and insight role in a business environment across multiple functions.
• Previous experience of using SQL to query data in previous role(s).
• Able to articulate a passion for collation of accurate data and interpreting and presenting it in a succinct and engaging way.
• Sound awareness of data insight methodologies and tools available including Google Analytics.
• Experience of collating and interpreting complex data across information systems and CRM systems such as Salesforce.
• Advanced numerical and IT literacy skills, in particular the use of Microsoft Excel or Google Sheets.
• Experience of building and/or maintaining dashboards or business intelligence tools and developing tangible metrics.
• Experience of implementing robust information security procedures and adherence to the GDPR.
• Proven ability to learn new systems quickly and intuitively.

Desirable:

• Degree or other accredited qualification in relevant discipline (such as statistics, data analytics, mathematics or computer science).
• Awareness of the features of a ‘FinTech’ business and topical issues within the wider business landscape.
• Salesforce Pardot usage experience.
• Leading and/or working with cross-functional teams and agile project management methodology.

What you’ll get in return:

We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!

These include:

• A basic salary depending on experience of £30,000 to £40,000 per annum.
• Fully remote working in the UK, with no more than a quarterly meet up as required.
• 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
• Long service gift awards plus extra holidays for 5 and 10 years’ service.
• Workplace pension scheme with Scottish Widows after qualifying service period.
• Private Medical Insurance with Bupa (opt in) after qualifying service period.
• Life assurance (4 x salary) with Met Life after qualifying service period.
• Employee Assistance Programme (EAP).
• Enhanced pay for parental and family leave.
• Shopping and insurance discounts with Crunch Perks via Boostworks.
• Employee 'refer a friend' scheme (clients and candidates for jobs at Crunch).
• Company funded social events.

Other information:

• This role is open to applicants with the right to live and work in the UK.
• Please note that we’re unable to offer sponsorship to overseas candidates.
• The usual working hours are Monday - Friday, 09:00 - 17:30.
• You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed) and a suitable desk and chair.
• We'll provide you with all the IT equipment you need to get set up before you start with us - so there's no need to supply your own.
• You would agree to visit our offices in the Brighton & Hove area on or before your first day to collect your IT equipment and attend a ‘Welcome to Crunch’ induction. This applies if you live within a reasonable travelling distance.

If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.

We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.

Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.

No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.

Job Types: Full-time, Permanent

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Do you have relevant experience in a data analytics related role?

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Like what you see? Please get in touch! You can apply by sending your CV and a cover letter telling us a bit more about yourself to careers@crunch.co.uk

By submitting your CV for a role at Crunch, you confirm that you can provide proof of eligibility to work in the UK, and that you have read and agree to the provisions of our Recruitment Privacy Policy.

Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.